Engraving with customer supplied photos
Choosing the correct image is essential to achieving high-quality laser engraved results. Please ensure that your photographs have GOOD LIGHTING & CLEAR AND CRISP DETAIL.
Images will be enhanced prior to engraving. If you have any cropping preferences, please be sure to specify (for example – please crop photo to the face of the person, remove background etc.).
Please do not send us a screen shot of a digital photo, photos saved from social media posts (many social media sites compress images to allow for faster internet loading) or pictures of actual physical photos.
We do not offer photo enhancements like color correction, removing sun glare, cropping someone out of a photo or replacing or adding someone to a photo.
Which photo formats do you accept?
The following submitted formats are acceptable: JPEG, JPG, BMP, PNG, PSD (Photoshop), XCF (Gimp), SVG (Inkscape), CDR (CorelDRAW).
Images for laser engraving should have a resolution of at least 300 dpi. Images from many social media sites typically have a resolution of 72 dpi.
What type of photos engrave the best?
Please ensure that your photographs are not out of focus, over dark or too small. Please have the image as large as possible. Please do not reduce or crop the original image size. Your image can be black and white, sepia, or full color – this does not have any effect on the engraved result. Images will be enhanced prior to engraving.
Why do you charge a $25 Artwork Fee?
When we are creating a one of a kind project which is different from any other project that we make we spend a lot of time with our customers to get all of the information correct and provide one on one updates and proofs. The $25 non refundable fee covers a small amount of the cost of the time and effort we put into our custom projects.
We have had some experiences spending time with customers to customize their projects and in the end they decided not to proceed with the order, although we already spent many hours customizing the artwork.
Colored Engraving:
Laser engraving is a process of a beam of light (Laser) being emitted onto a material which burns away a portion of the material. The laser itself does not engrave or produce any color, the result of the color of the artwork is dependent on the type of material that is used and the results from the laser burning the material. All wood products will have a “brown” color because of the engraving process and the tone of the color will vary based on the type of wood and/or natural imperfections in the wood.
To get color in the artwork a secondary process would take place after the engraving to add color (Painting, colored epoxy). This process is limited to solid colors, and we limit the use of these colors to infilling clipart photos, line work, letters and numbers.
Wood Density Variations:
Wood, like materials, has inherent variations in color, texture, and grains. This N’ That Engravings sometimes uses recycled wood and undergo a different process to produce assorted woodcraft items. The recycled wood Is sourced from different suppliers. This N’ That Engravings ensure that the supply of wood, although recycled, is of high quality. Every care is taken to process and treat the wood to the best of the company’s abilities. Since the wood utilized is recycled, it may contain aged characteristics which include but are not limited to color variation, small holes, scratches, marks, some discoloration, or wood stain and lines that are processed accordingly.
Appearances of recycled wood can also vary from board to board even when sourced at the same time and from the same venue and supplier. Consequently, This N’ That Engravings cannot guarantee that all items will have the same shades. Furthermore, the company does not guarantee an exact match to the sample provided due to the natural variation of the wood. Furthermore, due to the natural variation in wood, each piece will react differently in how it accepts the finishing process. These are considered natural imperfections and therefore cannot be a cause for rejection. Moreover, wood has varying levels of hardness which may affect the engraving output.
Acacia and Mahogany are the preferred type of wood to engrave on although inconsistencies in the engraved output may still occur. For softer wood such as pine, irregularities, and inconsistencies in the color of engraved output are expected and even more evident. These are beyond the control of This N’ That Engravings and cannot be a cause for rejection.
Items deemed rejected can only be replaced free of charge under the following conditions: incorrect size/measurement of item (as agreed upon in the quotation), an incorrect shade of painted finish, damaged item upon delivery (not due to shipment/delivery handling).
Proofs
• If you have requested a proof, or if the order is such that we require a proof, we require you to approve a proof before we produce your order.
• With custom orders that require a proof, we reserve the right to charge a $25 artwork fee up front before any work is done to designing the project.
• This $25 is non-refundable once the design process has begun.
• We will deduct the $25 artwork fee from the total amount owing.
• The time it takes us to provide a proof will vary depending on our workload.
• It is your responsibility to review your proof and approve it.
• We are not liable for delays resulting from the proof approval process.
• You are responsible for verifying the accuracy of your proof.
• We will not make changes to your artwork after approval.
• Proofs may not be provided for reorders.
Production time
• Production time begins once your proof is approved, and full payment is made.
• Christmas Order deadline is November 30th. Any order placed on December 1st or later will not be completed until after the first of the year.
• All items are handmade to order therefore after purchase I ask for up to 4 weeks (20 business days) to complete your order. If you need it sooner please message me for a “Rush My Order” option.
• We are closed Saturdays, Sundays, and during our internally determined holiday schedule. We may also be closed or partially closed during Website outages, Product production equipment outages, weather emergencies, and other situations beyond our control. These days are not considered when calculating production time.
• Production time does not include shipping transit time.
• Production time is an estimate. We are not responsible for expedited delivery costs on orders that do not go out by the ship date.
• Once your order is placed it will be put in the queue with all of the other orders that came before yours.
• During the Holiday season’s and immediately after participating at a local vendor event our lead time to production is extended due to the influx in orders and as such we cannot guarantee the same production time throughout the year.
• We will provide you with an estimated time to complete your order but it is just an estimate and we cannot be held responsible if you do not receive your project on or both the estimated date.
Shipping
• We are not responsible for delays caused by shipping carriers, weather, strikes, or other situations beyond our control, or for any damages resulting from the failure to receive an order on time.
• Your order will ship through Canada Post, Purolator or UPS. Please allow 5-7 business days after your order has been shipped for it to arrive. We will always send tracking information for your order, too!
• This N’ That Engravings ships via Canada Post, Purolator, UPS. In the rare case your package shows that it was delivered, but you did not receive it, please contact the carrier directly. If you still have issues, please let us know and we will do our best to help remedy the situation, on your behalf, with the carrier. Unfortunately, if your package is lost, stolen, or misplaced, we are unable to offer you a refund.
• This N’ That Engravings takes great care in ensuring your order arrives to you safely! In the rare case your package arrives damaged, please contact us within 7 days of delivery. We will need photos documenting the outside packaging, inside packaging, and damage to the order. All our packages are shipped insured and we will do our absolute best to correct the situation on a case by case basis.
• Our responsibility is limited to preparing your order and delivering it for shipping.
• We are not liable for damages that occur in shipping.
Return Shipping
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Product samples
By ordering from This N’ That Engravings, you grant us the right to use your product in our marketing and as product samples. If you do not wish to have your work used let us know and we will gladly comply with your request.
We encourage all of our customers to share photos of their projects on our social media pages or by emailing us at Jenny.L@tntengravings.ca. We would love to see our hard work displayed in our customers homes.
Payments
We accept Visa, Mastercard, Debit, E-Transfers (xxcyberskinxx@gmail.com), Cash. We do not accept American Express or bank checks.
Refund Policy
Returns
• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Any custom made items are exempt from being returned.
• To complete your return, we require a receipt or proof of purchase.
• There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at Jenny.L@tntengravings.ca.
Sale items (if applicable)
• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jason.L@tntengravings.ca
Gifts
• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
