Question 1

What materials can you engrave on?

Accepted Answer

We engrave on wood, metal, glass, slate, and acrylic. Each material produces a unique finish — from warm charred wood tones to precise frosted glass etching.

Question 2

How do I submit a custom design?

Accepted Answer

Use the Custom Order form on our website. You can describe your project, select a material, and upload a reference image or artwork file. We'll review and confirm details with you before proceeding.

Question 3

What file formats do you accept for artwork?

Accepted Answer

We accept JPG, PNG, PDF, SVG, CDR, PSD, and other common formats. Vector files (SVG, CDR) produce the sharpest results for detailed designs.

Question 4

What are your turnaround times?

Accepted Answer

Standard orders are typically completed within 5–10 business days. Rush orders may be available — please indicate your deadline in the Custom Order form and we'll do our best to accommodate.

Question 5

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! We offer discounted pricing for orders of 10+ units. Contact us with your quantity and project details for a custom quote.

Question 6

Can I see a proof before my order is engraved?

Accepted Answer

Absolutely. For custom designs, we provide a digital proof for your approval before any engraving begins. No surprises.

Question 7

Do you ship across Canada?

Accepted Answer

Yes, we ship Canada-wide. Shipping costs and estimated delivery times are calculated at checkout. Most orders ship via Canada Post or Purolator.

Question 8

Can you engrave on items I provide?

Accepted Answer

In many cases, yes! We can engrave on customer-supplied items if the material is compatible with our laser. Contact us first to confirm suitability before sending anything.

Question 9

What is your refund and return policy?

Accepted Answer

Since most items are custom-made, we cannot accept returns on personalized orders unless there is a defect or error on our part. Please review our full Refunds & Returns policy for details.

Question 10

Do you do firearm engraving?

Accepted Answer

Yes, we offer engraving on legally owned firearms for collectors and enthusiasts. Please contact us directly to discuss your specific requirements and confirm eligibility.

Question 11

How do I care for my engraved item?

Accepted Answer

Care depends on the material. Wood items should be kept dry and oiled occasionally. Metal can be wiped clean with a soft cloth. Glass and slate should be hand-washed. Avoid harsh chemicals on all engraved surfaces.

Question 12

Can you replicate a logo or copyrighted design?

Accepted Answer

We can reproduce logos and designs you own or have permission to use. For copyrighted third-party designs, you are responsible for obtaining the appropriate rights. We reserve the right to decline any order involving potentially infringing content.

Frequently Asked Questions